FAQs
S & M Auto Paint & Body Shop Inc
What if my insurance company is paying for the repairs?
S & M Auto Paint & Body Shop Inc is approved and works with all insurance companies. We recommend contacting us before you file your claim so we can help make the process easier for you.I was asked to get 3 estimates on my vehicle. Is this beneficial to me?
You don't need three estimates; you simply need to decide where you want your vehicle repaired. Insurance companies often request multiple appraisals to keep repair costs competitive. At S & M Auto Paint & Body Shop Inc, we will work directly with your insurance company to ensure high-quality repairs at competitive pricing.I don't feel the accident was my fault. Can I pursue the other party's insurance company?
Yes, you can. S & M Auto Paint & Body Shop Inc will assist you in processing your claim through the other party's insurance carrier. When the other party is at fault, you may not be responsible for paying a deductible, rental car expenses, or experience premium increases.Are all collision repair facilities and technicians licensed?
No, not all facilities and technicians are licensed. This makes it important to make an informed decision when selecting a repair facility. Look for technician and facility certifications such as ICAR and A.S.E. (Automotive Service Excellence). At S & M Auto Paint & Body Shop Inc, all of our technicians are licensed and certified.Do I have to have a police report?
No, you do not need a police report to file a claim with your insurance company.Is there a difference in workmanship from repair facility to repair facility?
Yes, there is a significant difference in workmanship between facilities. At S & M Auto Paint & Body Shop Inc, we guarantee our repair work and back it with a written lifetime warranty. We use only high-quality materials, parts, and technical expertise to restore your vehicle to its pre-loss condition. We work closely with all insurance companies to ensure all necessary repair procedures are completed on your vehicle.Will the new paint match the old paint on my car?
Yes, it will. S & M Auto Paint & Body Shop Inc uses premium acrylic urethane paint. We carefully match the color on your vehicle through tinting and blending techniques to ensure a precise paint match. This additional procedure is part of our commitment to delivering quality results.How can I pay for the repairs?
S & M Auto Paint & Body Shop Inc makes payment convenient for our customers. We accept debit cards, credit cards, properly endorsed insurance checks, money orders, and cash.What to do in case of an emergency:
If you or someone you know is involved in an accident, follow these important steps: Stay calm. Turn off your vehicle's engine and wait for assistance. If you feel unsafe in the intersection, move the vehicle to the side of the road or a well-lit parking lot. Check yourself for injuries and seek immediate assistance if necessary. Assess whether the area is well lit and safe before exiting your vehicle. Call the police or your emergency number. We have seen customers receive incorrect information at accident scenes, and failing to contact police can be costly. Be courteous and tactful to all parties. Ensure your thoughts are clear before making statements to police or insurance representatives. Do not accept fault, even if you believe you may be at fault. Exchange names, addresses, license numbers, and insurance information with all parties involved. Collect witness information as well.Do I have to go to shop my insurance chooses?
No, you have the right to choose the repair shop where you want your vehicle repaired.

